We understand that your wardrobe is a personal investment and it matters to you. Quality is our highest priority, which is why we guarantee our products to be free of manufacturing defects and will accept any defective item for refund or exchange for a different size. Alyson Renee will gladly accept returns of purchases of unworn, unwashed, undamaged, unaltered or defective merchandise. Please note that Alyson Renee retains the right to deny any refund that it believes shows wear or damage from alteration or use.
For U.S. customers, items may be returned to Alyson Renee for a full refund or exchange within 21 days of original date of purchase.
Customers choosing to ship items back on their own should use the method outlined below, please contact email@example.com for shipping address.
- Use the packing slip invoice in your package, list the reason for exchange/return. Keep a copy for your records.
Please be certain to insure the package and use a trackable method of shipping. Alyson Renee is not responsible for insurance and return shipping costs or damage to the merchandise or package occurred during the shipping process.
We will process an exchange or issue a refund in accordance with this policy once we receive your package.
Please do not send any packages to our office without contacting us first. Any package that is sent to our office that does not follow our return policy may be sent back to the customer without a refund.